VentTec Satisfaction Guarantee
VentTec will serve you, our customers, with integrity and competence.
VentTec will perform our work using source removal methods. In order to eliminate or prevent the delivery of airborne pollutants into indoor air spaces through HVAC duct work, we will remove the dust and others contaminants from the system. Thus, we pledge to administer source removal methods, cleaning the system duct work as thoroughly as possible and using a vacuum method to remove all loosened materials from the air ducts.
We will be honest and forthright in our advertising and in any and all discussions with our customers.
We will provide our clients with accurate inspections and evaluations of the cleanliness and physical condition of their HVAC systems, using this information to determine the type of cleaning and maintenance services required, if any.
VentTec will provide only necessary and desired services to our clients, and will not use furnace/air duct cleaning as a means of selling unnecessary or unwanted products or services.
We will utilize the services and products of those who possess specialized skills, tools, or trades not possessed by us when circumstances call for work to be done which we are unable to perform.
We will stay abreast of new developments in technology, tools of the trade, building codes, the Uniform Mechanical Code, and any other codes or information that directly affects our duct cleaning and duct maintenance work.
We will require that all employees of our firm practice furnace/air duct cleaning in accordance with the National Air Duct Cleaners Association (NADCA) Guidelines and the Code of Ethics.
We will perform our duct and air vent cleaning services in accordance with the current published standards of the Association. If we are unable to clean in accordance with NADCA standards, VentTec agrees to disclose this limitation to my customers at the point of sale, in advance of any cleaning.
Furthermore, VentTec is a company that offers and stands by a 100% service guarantee. If you are not 100% satisfied with our duct cleaning or maintenance service then we will make it right. Call us as soon as you can after we have completed the air duct cleaning so that we may do all that we can as quickly as we can to ensure that you are 100% satisfied.